Last updated: 30 September 2026
We want you to be happy with your print pack. If you are not, you get your money back.
14-day money-back guarantee
Ask for a refund within 14 days of your purchase, for any reason, and we will refund you in full. No forms and no hard questions, although we would love to hear what we could do better.
How to ask
Use the contact form, from the email address you used to pay if you can. Include the name of the seating plan or the link to it.
What happens next
- We process refunds within a few business days. Payments and refunds are handled by our payment partner Freemius, and the money goes back to the card or PayPal account you paid with.
- Depending on your bank, it can take up to 10 business days to show on your statement.
- After the refund, the seating plan goes back to the free version. Your plan, guests and tables stay, but AI seating and downloads are locked again. Files you already downloaded may no longer be used for printing.
After 14 days
After the refund window we generally do not give refunds, because the print files have usually been downloaded and used by then. If something went wrong on our side, for example the files could not be downloaded or printed correctly, write to us anyway and we will make it right.
Your legal rights
This policy does not take away any rights you have under consumer protection law where you live.